Returns & Refunds Policy

Return, Replacement & Refund Policy

At Barbie Glow Official, your satisfaction is our top priority. We take great care in ensuring that each product is delivered in perfect condition. However, in the rare event that you receive a defective, damaged, or incorrect item, we’re here to help.

Eligibility for Return or Replacement

Barbie Glow will refund or replace products that:

  • Have a manufacturing defect

  • Are damaged during transit

  • Do not match the order placed

To initiate a return or replacement, please email us at barbieglow.official@gmail.com within 12 hours of receiving your order.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging

  • You must provide the receipt or proof of purchase

Once your request is approved, we’ll provide you with a return shipping label and detailed instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.

Damaged or Defective Products

Please inspect your order upon delivery and contact us immediately at barbieglow.official@gmail.com if:

  • The item is defective

  • The item is damaged

  • You receive the wrong product

Our team will promptly assess the issue and ensure it is resolved with a suitable replacement or refund.

Refunds

Once we receive and inspect your returned item, you’ll be notified regarding the approval of your refund.
If approved, your refund will be issued to your original payment method. Please note that it may take a few business days for your bank or credit card provider to process and reflect the refund in your account.